You've Got Questions? We've Got Answers!
Q: What is in home pet sitting?
A: This is when a sitter comes to your home for scheduled visits and cares for your pet(s) in their own environment. The visits are customized to meet the needs and routines of your pet(s). The sitter comes when and as often as you wish. Your home will also be cared for with an in home pet sitter. They can bring in the mail and newspaper, pick up packages and flyers, adjust your TV or radio, alternate lights and blinds and even water plants. This gives your home a lived in feel to deter burglars.
Q: Why should I use a pet sitter rather than board my pet(s)?
A: We feel that your pet's routine should not be disturbed unless absolutely necessary. By boarding your pet(s) you risk their comfort, health and social well-being. Just the ride to the boarding facility alone is a hassle for you as well as stressful for your pet(s). Having a professional pet sitter come to your home is the next best thing to having you there.
Q: Can I meet my sitter?
A: Absolutely! When you become a new client of Pawz-n-Clawz Pet Sitting, we will schedule a free consultation with you. We will meet you and your pet(s), become familiar with your home and discuss all pertinent information about your pet(s) and home needs. Please have your extra keys ready so that we may take it with us.
Q: How do you handle my keys?
A: 2 working key(s) should be given to your sitter during the first meeting. Most clients have us keep their keys on file so we are ready for future service at a moments notice. If you require your key to be returned, there will be a charge for key pick up or drop off arrangements. PLEASE TEST ALL NEWLY MADE KEYS TO SEE THAT THEY WORK PROPERLY!! If you live in a gated community you will also be required to provide your sitter with a gate code or an access device. We put a special code on your key and keep in a lock box while not in use.
Q: How many times a day will you visit? Kenneling in your home?
A: We can do one to four visits per day, whatever fits the needs of you and your pet(s). We will be happy to discuss your requirements and help you come up with a schedule of services to fit your needs. We do offer kenneling in our homes, but on a limited basis. Please call us to discuss your situation and needs.
Q: Will you show up in a marked vehicle?
No. All of our vehicles are unmarked so that no one in the neighborhood will be alerted that you are away. Q: Can you give my pet medication?
A: We are also able to give needle administered medications like insulin and allergy shots as well as pills.
Q: Does my dog need to be on a leash if trained?
A: ABSOLUTELY! While your dog may be trained, it is our strict policy to always keep your pet(s) on a leash while in our care outside of your home or yard. This will insure we have control over any unforeseen problems that may arise. There is also a leash law in many areas.
Q: Will you pick up after our pet(s)?
A: Your sitter will pick after your pet(s) when they are out on their walk. They will also pick up after your pet(s) if they go in your yard while under their care if requested. We do not offer a yard clean up…this is only for dogs that are let out into the yard and go at that time. We will of course, take care of all kitty boxes. If your pet(s) get sick in your home, we will clean up after them in most cases. If this requires extended time beyond your visit there may be an additional charge.
Q: Will my sitter have their own supplies to clean up after my pet?
A: You are responsible for providing your pet sitter with all cleaning supplies, including bags for picking up or scooping waste, paper towels, carpet cleaners, etc. Please go over any specific details with your sitter for anything that requires special care, i.e. delicate or expensive carpets and rugs.
Q: What do I do if I want to book service?
A: You have two options. You may either call us at 713-894-3035 or you may go to our CONTACT US page on our website and email us to conveniently schedule your service. Keep in mind, if you need service within 48 hours you MUST call.
Q: How and when is payment received?
A: Payment is due at the start of service. We accept cash and checks. You will receive your invoice via email as confirmation of the dates and prices at least 48 hours prior to the start of your service. Please leave your payment in a central area for your sitter to pickup, like the kitchen counter or wherever your pet supplies are kept. You are welcome to post date the check for the last day of service. Q: What if I am returning early or have to extend my stay?
A: If you are returning early, please give us a call and let us know. We can refund you for the remaining balance or credit your account towards future visits, whichever you prefer. If you return home early without notifying us, you will be charged for any attempted visits. If you need to extend your stay, give us a call and we will be happy to continue caring for your pets(s) until you return. We can invoice you for the remaining balance.
Q: Does my sitter accept tips?
A: Yes. Tips are never expected, but for a job well-done tips are always appreciated! You may include them in your check or leave cash.
Q: Are there any extra charges for holiday care?
A: Yes. We charge an extra $5 per visit on the major holidays (Memorial Day, Mother's Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and New Year's Day).
Q: What is your cancellation policy?
A: While we realize that people's schedules can be chaotic and emergencies do arise, a 24-hour notice is required or you will be assessed a $15 cancellation fee, retun key fees will also apply if necessary.
If you have a question that we have not answered, give us a call or drop us an email at info@pawzpets.net.